Dr. Heidi Grant

Want to Double or Triple Your Own Productivity? Here’s How.

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From my Fast Company blog:

Very few of us are as productive as we could be. We want to be focused with laser-like precision on critical tasks and make the best, most efficient use of our time.  Instead, we get distracted by coworkers, lost in our Inboxes, and too absorbed by unimportant aspects of a single project when we’d be better off turning our attention to other things.

Wanting to be more productive isn’t enough to actually make you more productive.  You need to find a way to deal effectively with the distractions, the interruptions, and the fact that there is just way too much on your plate.   Fortunately, there is a very simple strategy that has been proven to do the trick.

If you’ve already read my book Succeed: How We Can Reach Our Goals, then know that I am a big fan of planning.  If-then planning, in particular, is a really powerful way to help you achieve any goal.  Well over 100 studies, on everything from diet and exercise to negotiation and time management, have shown that deciding in advance when and where you will take specific actions to reach your goal (e.g., “If it is 4pm, then I will return any phone calls I should return today”) can double or triple your chances for success.  Making if-then plans to tackle your current projects, or reach your 2011 goals, is probably the most effective single thing you can do to ensure your success.

If-then plans take the form:

If X happens, then I will do Y.

For example:

If I haven’t written the report before lunch, then I will make it my top priority when I return.

If I am getting too distracted by colleagues, then I will stick to a 5 minute chat limit and head back to work.

If it is 2pm, then I will spend an hour reading and responding to important emails.

How effective are these plans? One study looked at people who had the goal of becoming regular exercisers.  Half the participants were asked to plan where and when they would exercise each week (e.g., “If it is Monday, Wednesday, or Friday, then I will hit the gym for an hour before work.”) The results were dramatic:  months later, 91% of if-then planners were still exercising regularly, compared to only 39% of non-planners!

A recent review of results from 94 studies that used the if-then technique found significantly higher success rates for just about every goal you can think of, including monthly breast self-examination, test preparation, using public transportation instead of driving, buying organic foods, being more helpful to others, not drinking alcohol, not starting smoking, losing weight, recycling, negotiating fairly, avoiding stereotypic and prejudicial thoughts, and better time management.

Why are these plans so effective?  Because they are written in the language of your brain – the language of contingencies. Human beings are particularly good at encoding and remembering information in “If X, then Y” terms, and using these contingencies to guide our behavior, often below our awareness.

Once you’ve formulated your if-then plan, your unconscious brain will start scanning the environment, searching for the situation in the “if” part of your plan.  This enables you to seize the critical moment (“Oh, it’s 4pm!  I’d better return those calls”), even when you are busy doing other things.

Since you’ve already decided exactly what you need to do, you can execute the plan without having to consciously think about it or waste time deliberating what you should do next.  (Sometimes this is conscious, and you actually realize you are following through on your plan.  The point is it doesn’t have to be conscious, which means your plans can get carried out when you are preoccupied with other things, and that is incredibly useful.)

So if you are finding, day after day, that too many important tasks have gone unaccomplished, and you are looking for a way to introduce better habits of time management into your life, look no further:  try making a simple plan.  By starting each morning making if-thens to tackle the day’s challenges, you won’t actually be adding hours to your day, but it will certainly seem like you did.

Nine Things Successful People Do Differently

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Cross-posted from the Harvard Business Review

Why have you been so successful in reaching some of your goals, but not others? If you aren’t sure, you are far from alone in your confusion. It turns out that even brilliant, highly accomplished people are pretty lousy when it comes to understanding why they succeed or fail. The intuitive answer — that you are born predisposed to certain talents and lacking in others — is really just one small piece of the puzzle. In fact, decades of research on achievement suggests that successful people reach their goals not simply because of who they are, but more often because of what they do.

1. Get specific. When you set yourself a goal, try to be as specific as possible. “Lose 5 pounds” is a better goal than “lose some weight,” because it gives you a clear idea of what success looks like. Knowing exactly what you want to achieve keeps you motivated until you get there. Also, think about the specific actions that need to be taken to reach your goal. Just promising you’ll “eat less” or “sleep more” is too vague — be clear and precise. “I’ll be in bed by 10pm on weeknights” leaves no room for doubt about what you need to do, and whether or not you’ve actually done it.

2. Seize the moment to act on your goals. Given how busy most of us are, and how many goals we are juggling at once, it’s not surprising that we routinely miss opportunities to act on a goal because we simply fail to notice them. Did you really have no time to work out today? No chance at any point to return that phone call? Achieving your goal means grabbing hold of these opportunities before they slip through your fingers.

To seize the moment, decide when and where you will take each action you want to take, in advance. Again, be as specific as possible (e.g., “If it’s Monday, Wednesday, or Friday, I’ll work out for 30 minutes before work.”) Studies show that this kind of planning will help your brain to detect and seize the opportunity when it arises, increasing your chances of success by roughly 300%.

3. Know exactly how far you have left to go. Achieving any goal also requires honest and regular monitoring of your progress — if not by others, then by you yourself. If you don’t know how well you are doing, you can’t adjust your behavior or your strategies accordingly. Check your progress frequently — weekly, or even daily, depending on the goal.

4. Be a realistic optimist. When you are setting a goal, by all means engage in lots of positive thinking about how likely you are to achieve it. Believing in your ability to succeed is enormously helpful for creating and sustaining your motivation. But whatever you do, don’t underestimate how difficult it will be to reach your goal. Most goals worth achieving require time, planning, effort, and persistence. Studies show that thinking things will come to you easily and effortlessly leaves you ill-prepared for the journey ahead, and significantly increases the odds of failure.

5. Focus on getting better, rather than being good. Believing you have the ability to reach your goals is important, but so is believing you can get the ability. Many of us believe that our intelligence, our personality, and our physical aptitudes are fixed — that no matter what we do, we won’t improve. As a result, we focus on goals that are all about proving ourselves, rather than developing and acquiring new skills.

Fortunately, decades of research suggest that the belief in fixed ability is completely wrong — abilities of all kinds are profoundly malleable. Embracing the fact that you can change will allow you to make better choices, and reach your fullest potential. People whose goals are about getting better, rather than being good, take difficulty in stride, and appreciate the journey as much as the destination.

6. Have grit. Grit is a willingness to commit to long-term goals, and to persist in the face of difficulty. Studies show that gritty people obtain more education in their lifetime, and earn higher college GPAs. Grit predicts which cadets will stick out their first grueling year at West Point. In fact, grit even predicts which round contestants will make it to at the Scripps National Spelling Bee.

The good news is, if you aren’t particularly gritty now, there is something you can do about it. People who lack grit more often than not believe that they just don’t have the innate abilities successful people have. If that describes your own thinking …. well, there’s no way to put this nicely: you are wrong. As I mentioned earlier, effort, planning, persistence, and good strategies are what it really takes to succeed. Embracing this knowledge will not only help you see yourself and your goals more accurately, but also do wonders for your grit.

7. Build your willpower muscle. Your self-control “muscle” is just like the other muscles in your body — when it doesn’t get much exercise, it becomes weaker over time. But when you give it regular workouts by putting it to good use, it will grow stronger and stronger, and better able to help you successfully reach your goals.

To build willpower, take on a challenge that requires you to do something you’d honestly rather not do. Give up high-fat snacks, do 100 sit-ups a day, stand up straight when you catch yourself slouching, try to learn a new skill. When you find yourself wanting to give in, give up, or just not bother — don’t. Start with just one activity, and make a plan for how you will deal with troubles when they occur (“If I have a craving for a snack, I will eat one piece of fresh or three pieces of dried fruit.”) It will be hard in the beginning, but it will get easier, and that’s the whole point. As your strength grows, you can take on more challenges and step-up your self-control workout.

8. Don’t tempt fate. No matter how strong your willpower muscle becomes, it’s important to always respect the fact that it is limited, and if you overtax it you will temporarily run out of steam. Don’t try to take on two challenging tasks at once, if you can help it (like quitting smoking and dieting at the same time). And don’t put yourself in harm’s way — many people are overly-confident in their ability to resist temptation, and as a result they put themselves in situations where temptations abound. Successful people know not to make reaching a goal harder than it already is.

9. Focus on what you will do, not what you won’t do. Do you want to successfully lose weight, quit smoking, or put a lid on your bad temper? Then plan how you will replace bad habits with good ones, rather than focusing only on the bad habits themselves. Research on thought suppression (e.g., “Don’t think about white bears!”) has shown that trying to avoid a thought makes it even more active in your mind. The same holds true when it comes to behavior — by trying not to engage in a bad habit, our habits get strengthened rather than broken.

If you want change your ways, ask yourself, What will I do instead? For example, if you are trying to gain control of your temper and stop flying off the handle, you might make a plan like “If I am starting to feel angry, then I will take three deep breaths to calm down.” By using deep breathing as a replacement for giving in to your anger, your bad habit will get worn away over time until it disappears completely.

It is my hope that, after reading about the nine things successful people do differently, you have gained some insight into all the things you have been doing right all along. Even more important, I hope are able to identify the mistakes that have derailed you, and use that knowledge to your advantage from now on. Remember, you don’t need to become a different person to become a more successful one. It’s never what you are, but what you do.

Why Some Leaders Don’t Learn From Their Mistakes

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In prepared remarks before the panel investigating the roots of the financial crisis, former Federal Reserve Chairman Alan Greenspan blames the subprime crisis on foreign investors, nonbank lenders, the spread of securitized mortgages and financial firms for failing to manage their risk. The one person he did not blame was himself, or his institution — the Fed.

– Shahien Nasiripour, The Huffington Post, reporting on Greenspan’s testimony before the Financial Crisis Inquiry Commission on April 7, 2010

Despite the fact that the Federal Reserve, as the nation’s largest bank, did not take any significant action to curb the reckless lending that precipitated the Great Recession, Alan Greenspan seemed to apportion blame everywhere but to himself.  At one point in his testimony, he even appeared to blame the fall of the Berlin Wall.  (His logic:  seeing the truly awful job the Soviets were doing running their economy brought about distrust of “central planning” of any kind.   So evidently, the excesses of Capitalism are Communism’s fault.)

Alan Greenspan was instrumental in determining U.S. financial policy for 19 years, but he doesn’t feel that he was responsible for the failure of the policy he helped create, or that it’s failure was to some extent avoidable.  Is he crazy?  Actually, no.   Did he consciously and willfully mislead the Commission (and the rest of us)?  Very probably not.  Without actually being Alan Greenspan, I can’t say for sure, but the odds are good that he really does believe he’s not to blame.  And as much as we might like to think otherwise, many of us would feel the same way if we were in his shoes.

Psychologists call this the self-serving bias – the tendency to see ourselves as responsible for our successes, but to see other people or the circumstances as responsible for our failures.  We reason this way to protect our self-esteem, and to protect our image in the eyes of others.   We also do it because it really feels right.  Think of an actor on stage – as a member of the audience, you are focused on what he is doing, but if you’re the actor, you see everything but yourself.  You see your fellow actors, the scenery, the audience, but you can’t actually watch you.  Because of what’s called the actor/observer difference, it’s easy for Alan Greenspan to look back over his 19 years at the Fed and see all the factors that played a role in screwing things up, and harder for him to see his own role in it.

Psychologist Tony Greenwald’s 1980 American Psychologist article on this topic cited some very amusing examples of the self-serving bias, taken from a San Francisco Sunday Examiner and Chronicle article on the explanations drivers gave to their insurers after an accident.  You’ll notice that some of these people went to remarkable lengths to deflect blame:

As I approached the intersection, a sign suddenly appeared in a place where a stop sign had never been before.  I was unable to stop in time to avoid an accident.

The telephone pole was approaching.  I was attempting to swerve out of its way when it struck my front end.

A pedestrian hit me and went under my car.

My car was legally parked as it backed into the other vehicle.

Studies show that in fact, nearly us fall victim to this kind of bias (though we tend to think that only other people do – yet another example of the bias at work.)

The upside of all this self-protection is that we don’t feel so bad when things go wrong, and can stay optimistic about our future chances for success.  The downside, particularly for the leaders on whose judgment we must rely, is that we don’t learn anything from our mistakes if we don’t recognize that we made them in the first place.  How can you do a better job next time if you won’t even admit you did a bad job this time?

From a motivational perspective, the best way to handle a failure is to look honestly at how your own actions contributed to the outcome, emphasizing what you can change so that your performance improves from now on.  And even though, in his mid-80s, Alan Greenspan is unlikely to serve a second round as Fed Chairman, he would probably like to get an accurate handle on what went wrong – something he will never do unless he admits that he was actually driving.

The Keys to Finding Work + Life Fit

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Like a lot of working parents, I find myself constantly juggling both professional and personal goals, trying to find time for everything that matters, and sometimes feeling like I’m screwing it up big time.  So for a little wisdom and practical advice, I turned to Cali Williams Yost, the CEO of the Flex+Strategy Group / Work+Life Fit, Inc., a flexibility strategy consulting firm. (Her new book is  Work+Life: Finding the Fit That’s Right for You).

Me:  Why is it a problem for us to think in terms of work-life “balance”?

Cali:  When your goal is work-life “balance,” it causes more problems than it solves.  In fact, here are what I call the 10 Tyrannies of Work/Life Balance:

1) Balance is always discussed in the negative—what you “don’t” have.

2) Balance keeps you focused on the problem, not the solution.

3) Balance assumes we’re all the same.

4) Balance infers that there is a “right” a answer.

5) Balance leads us to judge others (and ourselves), often unfairly.

6) Balance results in unproductive guilt.

7) Balance suggests that the goal is an impossible 50-50 split between work and the other parts of your life.

8) Balance leaves no room for periods where there’s more work and less life, and vice versa.

9) Balance ignores the fact that work and life are constantly changing, and

10) Balance will never be taken seriously by corporate leaders, who only hear “work less” when you say “balance.”

Plus, have you ever noticed that when the term “work-life balance” is written out, there’s either a “-“ or a “/” between work and life?  The truth is that work and life are one and the same today.  Not separate.  You may want them to ultimately be as separate as possible, but you need to start from the premise that it’s all one big ball of time and energy that you need to deliberately and consciously manage.

Me: What is “work+life fit” How will I know when I have it?

Cali: Work+life fit is the way work “fits” into your life, day-to-day and at major life and career transitions.  It’s like snowflakes.  Everyone has a different work+life fit reality.  No two are the same.   Thinking about the goal as work+life “fit,” frees you from the ten tyrannies of balance above because you:

1) Talk about what you could have.

2) See solutions.

3) Know we’re all different.

4) Realize there’s no right answer.

5) Stop judging yourself and others, harshly.

6) Lose the guilt.

7) Embrace and plan for the ebb and flow of work and life, and

8) Increase the likelihood that corporate leaders will support the need to flexibly manage work and life better and smarter.

How will you know you “have it?”  I love that question because it points out another mindset shift we need to make.  Again, balance does infer that ultimately if you work hard enough there is an answer.  But there is no right way.  Managing your work+life fit is an ongoing practice.  You never “have it.” You can only optimize it for a particular set of work and personal circumstances at a point in time.  Then realities will change (they always do), and so will your fit.  Once you realize that there is no right way, it relieves the pressure and allows you to experiment more freely with what works best for you.

Me: What are 3 tips you have found helpful for increasing your work+life fit?

Cali: The Three Steps to a Better Work+Life Fit® are outlined in my book, Work+Life: Finding the Fit That’s Right for You (Riverhead, 2004), but here are a few highlights to get you started:

1) Regularly spend time asking yourself “What do I want my work+life fit to look like?  What’s working?  What’s missing?” and begin the process of connecting with what that ever-changing vision looks like for you.  My experience from doing this work for over a decade is that most of us can easily rattle off what we don’t want, but very few of us have any idea about what we do want.  I outline in the book steps to begin to create your work+life fit vision, but it can be as simple as sitting down in a quiet place a few times a week and simply asking the questions and listening to what you hear.  It’s truly amazing how we all know what we want.

2) Consciously examine your definition of success to make sure it’s supporting the work+life fit you want, and not undermining it. In other words, make sure you aren’t your own worst enemy.  This is tricky territory for high achievers because “success” is very clearly defined especially related to prestige, money, advancement and care giving.  Maybe right now the work+life fit you want requires you to give up a part of your job or perhaps not take a promotion.  How do you feel about that?  Or maybe you aren’t able to be at every one of your child’s soccer games.  Are you consumed with guilt?   Our personal definition of success needs to be as flexible as the way we manage our work+life fit.

3) Create a plan for making your work+life fit vision a reality that’s a win for you and your job. The biggest mistake I see people make is if they want to work from home one or two days a week, shift their hours or reduce their schedule, they expect their manager to figure it out.  No!  You need to come to the table with an initial plan that outlines: What type of flexibility you want to manage your work+life fit, how the work will get done, how you will communicate with your manager, team and customers and when the plan will be reviewed.  In my book, I outline step-by-step process of what you need to think about when creating a solid plan.  Taking the lead will greatly increase your chances for support and success.

Cali Williams Yost is the CEO of the Flex+Strategy Group / Work+Life Fit, Inc., a flexibility strategy consulting firm.  In addition to her book, Work+Life: Finding the Fit That’s Right for You (Riverhead/Penguin Group, 2005), Yost created the award-winning Work+Life Fit blog, and is an expert blogger for FastCompany.com.  You  can follow her on Twitter @caliyost.

How Long Will This Take? 3 Steps to Being a Better Judge of Time

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From my Fast Company blog:

Every Saturday morning, while my husband JD is eating his cereal and attempting to fully awaken, I ambush him with the list of household chores and errands I’ve been making all week (and saving for when he’ll be home to help me.)  Every single time, an argument ensues.  At its core is JD’s unshakeable belief that any task, no matter how complex or difficult, can be completed in about 15 minutes.  “Let’s go out and have some fun, “ he’ll say, “and we’ll tackle that stuff when we get back this afternoon.”  “But there won’t be enough time!” I reply, with mounting frustration.  “It will be fine,” he says.  More often than not, he is wrong.

As much as I enjoy giving him a hard time about his total inability to judge how long something will take, the truth is that most people aren’t much better at it.  In fact, human beings are generally pretty lousy when it comes to estimating the time they will need to complete a task.  Psychologists refer to this as the planning fallacy, and it’s an all too common problem – one with the very real potential to screw up our plans and keep us from reaching our goals.

Studies show that the planning fallacy can be attributed to several different biases we have when estimating how long it will take to do just about anything.  First, we routinely fail to consider our own past experiences while planning.   When my husband tells me it will take him 15 minutes to vacuum the carpets, he is ignoring the fact that it took him an hour to do it last time.   And as any professor can tell you, most college seniors, after four straight years of paper-writing, still can’t seem to figure out how long it will take them to write a 10-page paper.  We just don’t take our past into account the way we should when thinking about our future.

Second, we ignore the very real possibility that things won’t go as planned – our future plans tend to be “best-case scenarios.” So running to the store for a new vacuum cleaner might take 15 minutes – if there is no traffic, if they carry the model we’re looking for, if we find it right away, and if there aren’t long lines at the register.

Lastly, we don’t think about all the steps or subcomponents that make up the task, and consider how long each part of the task will take.   When you think about painting a room, you may picture yourself using a roller to quickly slap the paint on the walls, and think that it won’t take much time at all – neglecting to consider how you’ll first have to move or cover the furniture, tape all the fixtures and window frames, do all the edging by hand, and so on.

So while we all tend to be prone to the planning fallacy to some extent, some of us fall into its trap more often than others. People in positions of power, for example, are particularly vulnerable, because feeling powerful tends to focus us on getting what we want, ignoring the potential obstacles that stand in our way.  A recent set of studies by Mario Weick and Ana Guinote shows that such a narrow focus does indeed turn powerful people into very poor planners.

In one study, half of the student participants were made to feel powerful (by being told that their opinion would influence the course requirements established for future students).  Next, all students were asked to estimate how long it would take to finish an upcoming major assignment.   Everyone was overly-optimistic, but the powerful ones were significantly more so.  Powerful students estimated that they would finish their assignments 2.5 days before they actually did, while the control group was on average only 1.5 days late.    So feeling powerful makes you think you’ll take a whole day less to complete the assignment than you would have guessed had you been feeling a little more ordinary.

A second study induced feelings of power by having some of the participants recall a time in their past when they felt very powerful, and this produced a similar result.  Powerful participants estimated that it would take them only 4 minutes to complete a proofreading task that actually took 9 minutes, compared to the control group’s estimate of 6.5 minutes.

In a third study, participants who were made to feel powerful thought it would take them less time to write an essay, get ready for an evening out, shop at the supermarket, and prepare a 3 course meal, than the control group.   Importantly, these effects completely disappeared when powerful participants were explicitly told to recall how much time these activities had taken them in the past, and use that information to make their estimates.  So when powerful people are forced to focus on all the relevant information, their planning is far more accurate.

When you’re making a plan and estimating how long it will take, be sure to stop and 1) consider how long it has taken you in the past,

2) identify the ways in which things might not go as planned, and

3) spell out all the steps you will need to take to get it done.

This is particularly important when you are in a position of power, so make sure that there are safeguards or reminders in place to help you to consider all the information you should.  Otherwise, you may fall victim to the everything-takes-15-minutes kind of optimism that can lead to disaster.

Longer May Not Be Better, But It Feels that Way

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Thinking about trying to shake things up at work?  Brimming with new ideas and strategies?  Hoping to get your organization to try a new way of doing things, or maybe just get your family to alter their holiday traditions a bit?   Good for you.  But if you are going to be an advocate for change, it might help you to start by understanding what you are up against, psychologically speaking.

It’s not just that people fear change, though they undoubtedly do.  It’s also that they genuinely believe (often on an unconscious level) that when you’ve been doing something a particular way for some time, it must be a good way to do things.  And the longer you’ve been doing it that way, the better it is.

So change isn’t simply about embracing something unknown – it’s about giving up something old (and therefore good) for something new (and therefore not good).

Recent research shows that people have a very reliable and tangible preference for things that have been around longer. In one study, students preferred the course requirement described as the status quo over a new version (regardless of whether the new version meant more or less coursework), and liked it even more when it had been around for 100 years rather than only 10 years.   In another, people who were told that acupuncture had been in existence for 2000 years expressed more favorable attitudes toward it than those who were told it existed for 250 years.

The bottom line is, unconsciously we all believe that longevity = goodness.  There are, admittedly, plenty of instances where this is perfectly rational.  When a particular product or way of doing things has stood the test of time, it is probably a superior to alternatives in at least some respects.

The problem is that longevity and tradition aren’t always accurate predictors of goodness – inertia, habit, marketing prowess, market monopoly, and fear of change can all be the real reasons why we haven’t tried something new.  Also, there are areas of life that really should be unaffected by this sort of bias – in domains like art or cuisine, how long something has been around should have little to do with how aesthetically pleasing or delicious you find it.

And yet, it does.   In one study, people who saw a painting described as having been painted in 1905 found it far more pleasing to look at than people who saw the same painting described as created in 2005.  In another, they admired the appearance of a tree described as being 4500 years old more than did those who thought the same tree just 500 years old.

In my favorite example, study participants were given a piece of European chocolate.  It was described to them as having first been sold in its region either 73 years ago or 3 years ago.  Guess which group rated the chocolate as better-tasting.

It’s not impossible to overcome an unconscious bias, but if you want to succeed you need to start be realizing that it’s there.  Change and innovation requires that we not only convince others that new can be good, but that we address their (often unconscious) assumption that what’s been around longer looks, works, and tastes better.